FAQ
1
Before Your Appointment
How often should my dog be groomed?
Most dogs do well with grooming every 6–8 weeks, but it depends on their coat type, lifestyle and how quickly their hair grows. Long or curly coats (like Poodles, Cockapoos and Bichons) usually need more frequent visits to avoid matting. At Paws TLC, we can suggest a schedule that suits your dog after we’ve seen them.
Should I walk my dog before the appointment?
Yes, a short walk before you arrive is a great idea. It helps your dog relax, go to the toilet and release a bit of energy. Please avoid arriving with an over‑excited or very muddy dog, as this can make the grooming session longer and more stressful for them.
What should I bring with my dog?
Please bring your dog on a secure lead and make sure they are wearing a collar or harness that fits well. If your dog has any medication, special shampoo, or a favourite comfort item (like a small blanket or toy), you’re welcome to bring it and let us know when you arrive. If you are happy for treats to be given, please bring some with you to be left.
What if my dog is nervous or anxious?
Many dogs feel unsure about grooming, especially if it’s new to them. At Paws TLC we work slowly and calmly, using gentle handling and plenty of praise. Please tell us in advance if your dog is anxious, a rescue, or has had a bad grooming experience before, so we can give them extra time and care.
Does my dog need to be vaccinated?
For everyone’s safety, we ask that dogs are up to date with their core vaccinations and flea & worm treatments. If you’re unsure, please check with your vet before booking. We may not be able to groom dogs who show signs of illness or heavy flea infestation when they arrive.
Can I feed my dog before grooming?
A light meal a few hours before the appointment is usually fine. Try not to feed a big meal right before you come, as a full tummy can make some dogs feel uncomfortable or sick on the grooming table. Fresh water is always available at the parlour.
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During Grooming
How long does a grooming session take?
Most full grooms take between 1.5 and 3 hours, depending on your dog’s size, coat condition and how comfortable they are with the process. We’ll give you an estimated collection time when you drop your dog off, and we’ll contact you if we need a little longer.
What happens during a full groom?
A typical full groom at Paws TLC includes a gentle bath, blow‑dry, brush‑out, nail trim, hygiene tidy and a coat trim or style to suit your dog and lifestyle. We work at your dog’s pace and take short breaks if they need them, especially for puppies, seniors or nervous dogs.
Do I stay with my dog during grooming?
For most dogs, it’s calmer and safer if owners are not in the grooming area. Dogs can get distracted or over‑excited when they see their person, which makes it harder for them to stand still on the table. You’re welcome to ask questions at drop‑off and collection, and we’ll always update you if there’s anything we need to discuss.
Is grooming safe for older dogs?
Yes, many senior dogs benefit from regular gentle grooming to keep them clean and comfortable. We take extra care with older dogs, working more slowly and allowing rest breaks. Please let us know about any health issues, stiffness or pain so we can adapt handling and timings.
What if my dog has matted fur?
Severe matting can be uncomfortable and even painful for your dog. In these cases, the kindest and safest option is often to clip the coat shorter. We’ll always put your dog’s welfare first and explain what’s possible when you arrive. After a short clip, we can help you plan a coat‑care routine to prevent matting in future.
Will my dog be put in a crate?
We may use secure crates or pens to keep dogs safe and separate while they wait their turn or dry off, but they are never left for long periods without checks. Each dog has their own space, fresh water and a calm environment. If your dog is crate‑trained or not used to crates, let us know so we can make them as comfortable as possible.
3
Pricing and Services
How is the price for grooming decided?
Prices are based on your dog’s size, coat type, coat condition and the style you’d like. A small, short‑haired dog that’s groomed regularly will usually take less time than a large, curly‑coated dog who hasn’t been groomed for a while. If your dog is very matted or difficult to handle, this may also affect the price as the appointment takes longer.
Can I get a price before I book?
Yes. If you’re not sure about your dog’s coat condition or which service they need, we’re happy to offer a free consultation before you book. You can pop in with your dog or send clear photos, and we’ll have a quick look at their coat, size and temperament. This helps us give you a more accurate price in advance and suggest the right type of groom for them.
What’s included in a full groom?
A full groom at Paws TLC typically includes:
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Health check‑over (eyes, ears, skin and coat)
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Brush‑out and detangling where possible
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Bath with suitable shampoo and conditioner
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Blow‑dry and thorough comb‑through
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Nail trim and paw tidy
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Hygiene trim if needed
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Coat clip or scissor style to suit your dog and lifestyle
We’ll always talk through your preferences at the start so you know what to expect.
Do you offer puppy or senior dog grooming?
Yes. Puppies and older dogs often need a gentler, shorter session. For puppies, we focus on building positive, calm experiences with simple baths, gentle brushing and short handling practice. For seniors, we allow extra breaks, work slowly and adapt any handling to keep them comfortable.
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Dog Size Guide for Pricing
Small
Up to 10kg
e.g. Chihuahua, Yorkshire Terrier, Mini Dachshund.
Usually lower in price as they are smaller, need less shampoo and drying time, and are quicker to handle.
Large
20 - 30kg
e.g. Labrador, Border Collie, Standard Cockapoo.
Grooms take longer due to their size, thicker coats and extra brushing, so the price reflects the extra time and products.
Medium
10 - 20kg
e.g. Cocker Spaniel, Cavapoo, French Bulldog.
Priced a bit higher as they often have more coat to wash and dry, and need more scissoring and styling.
Extra Large
35kg+
e.g. German Shepherd, Bernese Mountain Dog, Newfoundland.
These breeds are the most time‑intensive, often need more than one person to handle, heavy de‑shedding and lots of drying, which is why the price is higher.
5
Aftercare & Bookings
How do I book my dog’s next groom?
You can book online through the “Book Appointment” button on the site, or contact us directly if you’re unsure which service to choose. If your dog has special needs or you’re a first‑time client, you’re welcome to mention this when you book so we can allow extra time.
How far in advance should I book?
We recommend booking your next groom as you leave your current appointment, especially for popular days and times. For regular clients, booking 1–2 appointments ahead helps keep your dog on a healthy grooming schedule and avoids long gaps between visits.
What if I need to cancel or change a booking?
Life happens, and we understand plans can change. Please give us as much notice as possible so we can offer the slot to another dog. Our cancellation or late‑change policy (including any fees) will be clearly explained when you book and in your confirmation messages.
What should I do after a groom?
Most dogs are happy and tired after their pamper. It’s best to avoid very muddy walks straight away so they stay clean and comfortable for longer. If your dog has had a shorter clip than usual, be mindful of sun exposure and cold weather, as they may need extra protection.
What if I notice any irritation or problems after grooming?
Minor redness can sometimes appear on very sensitive skin, especially if there were knots close to the skin that needed careful work. This normally settles quickly. If you notice anything that worries you — such as persistent redness, licking, or soreness — please contact us as soon as possible so we can advise you.
Can I give feedback about my dog’s groom?
Absolutely. We want both you and your dog to be happy. If you’d like any tweaks next time (shorter, longer, different face or tail style), just let us know. Photos of styles you like are always helpful, and we can note your preferences on your dog’s record.